Shipping and Delivery Policy

At Mart Station, we are committed to delivering your pet products safely, securely, and on time. This policy outlines the process for processing and shipping orders when you shop with us.

 

1. Order Processing Time     

 

Orders are typically processed within 1–3 business days after payment confirmation. Once your order is processed, you will receive a confirmation email.

 

2. Shipping Methods & Delivery Times

 

We offer both domestic and international shipping. Shipping costs and delivery times are calculated and displayed at checkout based on the shipping method and delivery destination.

 

Standard Shipping (Domestic): 3–4 business days (within the United States).

 

International Shipping: Delivery times vary depending on the destination country and shipping method chosen.

 

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.

 

3. Shipping Costs

 

Shipping costs are calculated at checkout based on:

 

Order weight

 

Shipping method

 

Delivery destination

 

We may also offer free shipping promotions on eligible products or order totals from time to time.

 

4. Order Tracking

 

Once your order ships, you will receive a tracking number via email.

You can also track your order by logging into your account and visiting the “My Orders” section.

 

5. Customs and Import Duties (International Orders)

 

International orders may be subject to customs and import duties upon arrival in the destination country. These charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.

 

6. Delayed or Lost Packages

 

While we strive for timely delivery, delays can occasionally occur. If your package:

 

Has not arrived within the estimated delivery time

 

Appears to be lost in transit

 

Is marked as “delivered” but not received

 

Don't hesitate to get in touch with us within 7 days of the expected delivery date at:

📧 support@martstation.com

 

We will work with the shipping carrier to investigate and resolve the issue.

 

7. Incorrect Shipping Information

 

Please ensure your shipping address is accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete address information. Additional shipping charges may apply if an order is returned to us for this reason.

 

8. Split Shipments

 

Orders containing multiple items may be shipped separately and arrive at different times, especially if items are fulfilled from different warehouses.